Should you have a post-installation outage or service impairment after service has been delivered, our Support Team is here to help you 24/7/365. All you have to do is make a phone call or send an email to our Customer Support Team on the numbers or email address given under the Key Contacts section above. In the event that you receive less than satisfactory service, please escalate to higher levels after given time frames as shown in our matrix here:
| Escalation Level |
Time Elapsed |
Support Issues | Sales Issues | Billing Issue |
| 1 | 0 hours | Support Agents 08677020250/ 08688000004 WhatsApp only 0772154265 Bulawayo 08677020251 Mutare 020-600 81 /91 |
Account Managers sales@utande.co.zw 08677020250/08688000004 |
Finance & Billing Team accounts@utande.co.zw 08677020250 0868800000 |
| 2 | 4 hours | NOC/SOC Team Leader +263783732121 Peter.alefa@dandemutande.co.zw |
Mutare – Samuel Mamwadi Harare – Simbarashe Munetsi Bulawayo – Odiel Nkomo |
Financial Accountant +263776296601 Geoffrey Mlilo geoffrey.mlilo@dandemutande.co.zw |
| 3 | 12 hours | Customer Service Manager +263734177442 edward.chikoto@dandemutande.co.zw |
Head of Sales +263772187396 lorraine.nyahwa@dandemutande.co.zw |
Chief Financial Officer +263712608811 stanford.chabaya@dandemutande.co.zw |
| 4 | 24 hours | Chief Operating Officer +263712613377 ignatius.mpando@dandemutande.co.zw |
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| 5 | 48 hours | Chief Executive Officer Never Ncube +263712413189 never.ncube@dandemutande.co.zw |