Should you have a post-installation outage or service impairment after service has been delivered, our Support Team is here to help you 24/7/365. All you have to do is make a phone call or send an email to our Customer Support Team on the numbers or email address given under the Key Contacts section above. In the event that you receive less than satisfactory service, please escalate to higher levels after given time frames as shown in our matrix here:
| Escalation Level |
Time Elapsed |
Support Issues | Sales Issues | Billing Issue |
| 1 | 0 hours | Support Agents 08677020250/ 08688000004 WhatsApp only 0772154265 Bulawayo 08677020251 Mutare 020-600 81 /91 |
Account Managers sales@utande.co.zw 08677020250/08688000004 |
Finance & Billing Team accounts@utande.co.zw 08677020250 08688000004 |
| 2 | 4 hours | NOC/SOC Supervisor Shingirai Matare +263 773 554 769 shingirai.matare@dandemutande.co.zw |
Mutare – Samuel Mamwadi Harare – Simbarashe Munetsi Bulawayo – Odiel Nkomo |
Financial Accountant Geoffrey Mlilo +263 776 296 601 geoffrey.mlilo@dandemutande.co.zw |
| 3 | 12 hours | NOC/SOC Team Leader Peter Alefa +263 783 732 121 peter.alefa@dandemutande.co.zw |
Head of Sales Lorraine Nyahwa +263 772 187 396 lorraine.nyahwa@dandemutande.co.zw |
Chief Finance Officer Stanford Chabaya +263 712 608 811 stanford.chabaya@dandemutande.co.zw |
| 4 | 24 hours | Chief Operating Officer Ignatius Mpando +263 712 613 37772613377 ignatius.mpando@dandemutande.co.zw |
||
| 5 | 48 hours | Chief Executive Officer Never Ncube +263712413189 never.ncube@dandemutande.co.zw |