Should you have a post-installation outage or service impairment after service has been delivered, our Support Team is here to help you 24/7/365. All you have to do is make a phone call or send an email to our Customer Support Team on the numbers or email address given under the Key Contacts section above. In the event that you receive less than satisfactory service, please escalate to higher levels after given time frames as shown in our matrix here:
Escalation Level |
Time Elapsed |
Support Issues | Sales Issues | Billing Issue |
1 | 0 hours | Support Agents |
Account Managers sales@utande.co.zw 08612000000 08677020250 |
Finance & Billing Team |
2 | 4 hours | NOC/SOC Team Leader Peter Alefa +263 783 732 121 peter.alefa@dandemutande.co.zw |
Harare – Lorraine Nyahwa lorraine.nyahwa@dandemutande.co.zw Mutare – Samuel Mamwadi Bulawayo – Odiel Nkomo +263 712 236 649 |
Management Accountant Tafirenyika Kuimba +263 712 647 394 tafirenyika.kuimba@dandemutande.co.zw |
3 | 12 hours | Service Delivery Manager Brenda Jeche +263 71 263 5825 brenda.jeche@dandemutande.co.zw |
Head of Sales Lorraine Nyahwa +263 77 238 0929 / +263 71 263 1123 lorraine.nyahwa@dandemutande.co.zw |
Chief Finance Officer Stanford Chabaya +263 73 259 4735 stanford.chabaya@dandemutande.co.zw |
4 | 24 hours | Chief Operating Officer Ignatius Mpando +263 71 261 337772613377 ignatius.mpando@dandemutande.co.zw |
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5 | 48 hours | Chief Executive Officer Never Ncube +263 71 241 3189 never.ncube@dandemutande.co.zw |