In light of the COVID-19 pandemic, Utande is implementing precautionary measures to curb the spread and impact of the virus. We are therefore restricting visits to all our offices in line with safe social distancing practices. Measures being taken are as follows:

Use of the Utande portal

Our walk-in centres will be closed. All payments to be made via our customer portal The customer portal will allow you to do the following:

  • Update your account details
  • View the services we currently provide you with
  • Change your password
  • View your statement
  • Get in touch with us

Communication via digital platforms

We will be reachable via our digital platforms as follows:

  • Phone Number: 08688000004
  • Email:
  • WhatsApp: 0731 760 004
  • Facebook, Twitter & Instagram – @UtandeZW
  • LinkedIn – Utande Internet Services

Ensuring service quality

Our network and systems are being monitored 24/7 to ensure high availability and we have engineers on-call.