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Your Reliable ICT Solutions Partner

  • 1550

    Registered Users
  • 460

    Covered Areas
  • 860

    Routers

What Our Clients Say

It has been very reliable, I really appreciate the backup we get from Utande

- Christine Hawgood

Get In Touch

Call us

  • 08677020250

WhatsApp Only

  • 0731760004

Escalation Procedure

Should you have a post-installation outage or service impairment after service has been delivered, our Support Team is here to help you 24/7/365. All you have to do is make a phone call or send an email to our Customer Support Team on the numbers or email address given under the Key Contacts section above. In the event that you receive less than satisfactory service, please escalate to higher levels after given time frames as shown in our matrix here:
Escalation Level Time Elapsed   Support Issues  Sales Issues Billing Issue 
1 0 hours Support Agents 08677020250/ 08688000004 WhatsApp only 0772154265 Bulawayo 08677020251 Mutare 020-600 81 /91 Account Managers sales@utande.co.zw 08677020250/08688000004 Finance & Billing Team accounts@utande.co.zw 08677020250 0868800000
2 4 hours NOC/SOC Team Leader +263783732121 Peter.alefa@dandemutande.co.zw Mutare – Samuel Mamwadi +263772520390 Samuel.mamwadi@utande.co.zw Harare – Simbarashe Munetsi +263731167250 simbarashe.munetsi@utande.co.zw Bulawayo Odiel Nkomo +263712236649 odiel.nkomo@utande.co.zw Financial Accountant +263776296601 Geoffrey Mlilo geoffrey.mlilo@dandemutande.co.zw
3 12 hours Customer Service Manager +263734177442 edward.chikoto@dandemutande.co.zw Head of Sales +263772187396 lorraine.nyahwa@dandemutande.co.zw Chief Financial Officer +263712608811 stanford.chabaya@dandemutande.co.zw
4 24 hours Chief Operating Officer +263712613377 ignatius.mpando@dandemutande.co.zw
5 48 hours Chief Executive Officer Never Ncube +263712413189 never.ncube@dandemutande.co.zw