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Internet
Looking for reliable internet for your home or business? Look no further, choose from any of our connectivity solutions below:
Cloud
Reduce capital costs, increase business flexibility and give an infrastructure that works like a High-Performance Computing.
IT Security
Achieve better security, more reliable performance and flexible, cost-efficient usage.
IT Support Services
Let us take care of all your IT needs whilst you take care of your business
Get the IT hardware that gives you more capacity
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Your Reliable ICT Solutions Partner
1550
Registered Users
460
Covered Areas
860
Routers
What Our Clients Say
It has been very reliable, I really appreciate the backup we get from Utande
Get In Touch
Call us
- 08677020250
WhatsApp Only
- 0731760004
Escalation Procedure
Should you have a post-installation outage or service impairment after service has been delivered, our Support Team is here to help you 24/7/365. All you have to do is make a phone call or send an email to our Customer Support Team on the numbers or email address given under the Key Contacts section above. In the event that you receive less than satisfactory service, please escalate to higher levels after given time frames as shown in our matrix here:| Support Level | Contact Person | Contact Numbers | Location | Email address | Elapsed Time to Escalate: Trigger Time. |
| 1st level | Support Agent | 760004; 08677020250 0731760004 (WhatsApp only) | Harare | help@utande.co.zw | |
| 08677020251 | Bulawayo | ||||
| 020-600 81 /91 | Mutare | ||||
| 2nd level | Support Supervisor | 0772676122 | supervisor@utande.co.zw | 8 hours | |
| 3rd level | Operations Manager | 0734177442 | ops@utande.co.zw | 24 hours | |
| 4th level | General Manager | 0712613377 | gm@utande.co.zw | 48 hours |
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